We are anonymously inspected annually, and must meet certain criteria in order to maintain our four diamond status which includes the entire booking process straight through to the guest’s check-out. For example, the phone must be answered in less than three rings and we must use the guest’s name with frequency. On check-in, assistance with luggage must be provided, and throughout the guest’s stay, excellent service must be adhered to at all times. Finally, the inspector evaluates the cleanliness, general comfort level, and maintenance of the inn. We believe the reason we continue to receive the award year after year is that we treat every guest as if he or she was a AAA inspector. This way, when the actual inspector reveals his identity, we are not caught off guard and wondering if we did everything properly – we are always confident that we did.
To experience our four diamond facilities and service for yourself, click here to book online now.